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An Open letter to Mr. John Faro of the Massport Ground transportation unit G.T.U./GTU regarding his management of the agency.
Mr. Faro,
First I must congratulate your agency. This is the first weekend in about a month where you did not let (at least) one of the fast lane/Ez pass money machines go down and stay down all weekend. Although I would like to think this is due to some miraculous management on your part I am sure it is more then likely just due to this weekend not being particularly busy.
Moving on to the little thing that drove me ape this weekend. This Monday morning at approximately 2:30 am I stopped by “the pool” on the way home and found the entrance had been blocked by orange cones. I called the booth to be informed by the female attendant in residence that the “there was no point in pulling in right now as the next flight was not until 3:40 am.” I then went to Day sq and had some lunch and came back to the pool at 3:07 and pulled ticket number 81358. I had approximately 15 cabs in front of me and even if the load on the 3:40 flight was light I was sure I would get out with a customer.
At 03:18 am. the (now male Slavic accent ) booth attendant announced on the public address system that the 03:40am flight had just been cancelled.
What!? Cancelled!? Just now!!? Where does this flight come from that we were just finding out now at 03:17am that its expected arrival at 03:40 had been cancelled? Was this the daily nonstop from Lynn or Weymouth?
I’ll remember to keep this ticket here with me on my desk as a daily reminder to avoid the Logan airport taxi pool at all costs.
Sincerely yours,
Michael J. Carter
617-934-5651
PS
Since it is an obvious case of negligence on the part of GTU staff that I was allowed to buy a ticket without being warned first that the flight had been cancelled may I please have a short job?